Get in touch

Include these and the first reply is usually the last one needed:

• Your order number, from the confirmation email.
• The email address you used at checkout, if you are writing from a different one.
• The title of the guide.
• What happened, and what you have already tried.

A download link that has expired or a file that will not open gets fixed rather than refunded, and you keep the guide.

Every message gets an answer within two business days, usually sooner. Messages sent over a weekend are answered on Monday. Broken downloads and accessibility reports go to the front of the queue.

You do not need a reason and there is no form. Reply to your order email, or write here, within 30 days of buying, and the full amount goes back to the payment method you used. The plain-English version is on the guarantee page.

If you found an error in a guide, tell me. Send the guide title, the page, and what looks wrong. A link to the source helps but is not required. Confirmed errors are corrected, the guide is re-dated, and the new file replaces the old one at the same download link at no charge. The standard behind that is in the editorial policy.

The library grows in the direction parents ask for. If there is a part of the Individualized Education Program (IEP) process, 504 plans, evaluations, school records, or disagreeing with a school that you wish someone would finally explain properly, send it over.

I cannot tell you what to do about your own child. Whether to sign a draft IEP, whether to ask for a particular service, what an evaluation report means for your child: those are decisions that need someone who can see the whole picture, and answering them would be advice rather than education.

For that, a qualified special education attorney or advocate is the right call, and the federally funded Parent Training and Information Center in your state gives families individual help at no cost: find the center for your state.

What a guide covers, how a fact in it was sourced, where to find something inside it, or whether it fits what you are trying to do: those I can answer all day, and it is better to ask before you buy than after.

Delivery, file formats, licensing, updates, and how state differences are handled are all covered in the FAQ. If the answer is there, you will have it faster than I can type it.