Refund policy

Every guide carries a 30-day money-back guarantee: if it is not what you needed, reply to your order email within 30 days and you get a full refund, no questions asked.

Every guide and every bundle bought directly on theparentedgeguides.com. The window is 30 calendar days from the date of purchase, and no reason is required. The plain English version of all of this, and the thinking behind it, is on the guarantee page.

This guarantee is offered voluntarily. It sits on top of any statutory rights you have where you live, and it does not replace them.

Reply to your order email and say you want a refund, or write to [email protected] from the address you used at checkout. If you write from a different address, include the checkout address or your order number, and name the guide. There is no form to fill in and no questionnaire to complete.

Refunds are approved within two business days of the request. If you tell me what fell short, that helps the next revision, but it is never a condition of the refund.

• The full amount you paid, including any tax charged, refunded to the original payment method.
• Issued through Stripe, the same processor that took the payment. A refund cannot be paid to a different card or by any other route.
• Typically visible within five to ten business days, depending on your bank. The timing after Stripe releases the money is out of our hands.
• No fee is deducted, and nothing is charged to you for making the request.
• Nothing has to be sent back. Guides are files and no physical item ships, so there is nothing to return and no return postage to pay.

Issuing a refund cancels the entitlement it paid for. The download links for that order stop working at that point and the guide is removed from your library. The copy already downloaded to your device is yours to keep: you will not be asked to delete it, and you will not be asked to prove that you did. Requiring that would be theater, and it would be unenforceable.

The license granted in the terms ends with the refund. The restrictions on sharing, posting, and reselling the file continue to apply to any copy you still hold.

The guarantee covers each guide once. Buying the same guide again after it has been refunded does not start a second 30-day window, and where a pattern of repeated refunds across many orders makes it clear the catalog is being read for free, future orders may be declined. Nobody who has bought a guide in good faith needs to worry about this clause.

A bundle is refunded as a whole, at the price paid for it. A single guide cannot be returned out of a bundle while the rest is kept, because the bundle price is a discount on the set.

A file that will not open, a link that expired, or a missing page is not a refund matter. Write and it gets fixed, usually the same day, and you keep the guide. If it cannot be fixed, the refund is automatic, whether or not the 30 days have run out.

If something goes wrong, email first. A refund by email takes minutes; a dispute raised with your bank takes weeks and helps neither of us. There is no situation where writing gets you a worse outcome than a chargeback would.

Refund requests and questions about this policy: [email protected].